Effective Date: October 3, 2026
This Order Cancellation Policy explains when a customer may request cancellation of an order placed with ZAFX Mart. Please also review our Terms of Service and Returns & Refunds Policy.
1. Requesting a Cancellation
Contact us as soon as possible at contact@zafxmart.com or +1 (888) 780-0453. Include your order number, the name on the order, and the email address used at checkout. A request is not confirmed until ZAFX Mart replies that the cancellation has been accepted.
2. Orders That Have Not Shipped
You may request cancellation while your order has not shipped. Orders are generally processed within 1–2 business days, so we cannot guarantee that a request will arrive before processing or shipment. If we accept the request, we will cancel the order and refund the amount charged for that order to the original payment method. We do not charge a cancellation fee for an order canceled before shipment.
3. Orders That Have Shipped
Once an order has shipped, it cannot be canceled. After delivery, you may request a return under our Returns & Refunds Policy. Most eligible items may be returned within 30 days of delivery, subject to that policy’s condition, packaging, proof-of-purchase, and non-returnable-item requirements.
4. Cancellations by ZAFX Mart
We may refuse or cancel an order if a product is unavailable, a pricing error occurred, fraud or unauthorized activity is suspected, or there is a payment issue. If payment has already been processed, we will issue a full refund to the original payment method.
5. Refund Timing
We initiate refunds for accepted cancellations to the original payment method. The time for a refund to appear in your account may vary depending on your bank or payment provider.
6. Contact Us
For cancellation requests or questions, contact:
- Email: contact@zafxmart.com
- Phone: +1 (888) 780-0453
- Address: ZAFX Mart, 4000 W Montrose Ave, Mailbox #623, Chicago, IL 60641, United States